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Please note the following:
- Lift tickets
are interchangeable between Snow Summit and Bear Mountain
everyday.
- For the 2009-2010 Season, Lift Tickets purchased online cannot be combined with Season Passes and Gift Cards in the same transaction. Please use a separate online transaction for lift tickets.
- As a convenience, we automatically remember items
you have selected (even in between website visits)
until you either complete an order, cancel an order,
or remove the contents from an order.
- When ordering Season Passes, save time by downloading
and completing the waiver.
(156K in PDF format. Requires the free
Adobe Acrobat
Reader.)
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- Can I make a reservation and pay cash at the window?
- No. Your credit card is charged at the time of the reservation.
- Will I be able to cancel my reservation?
- Yes. You have up until the day before to cancel your reservation.
- If I don’t cancel or I am unable to use my tickets
can I use my tickets another time?
- Yes. The tickets will remain in the computer and you can
use them another time. However if you plan to use them on
a weekend or during a holiday period you must call and reschedule
(909) 866-5841.
- How long does it stay in the computer?
- We advise you to use them before the end of the following
season, but they are good forever.
- What will I need to pick up my reservation?
- You will need your credit card and driver's license or
valid I.D.
- Can I make a reservation and have someone else
use them?
- Not without authorization. You can write a note authorizing
someone else to pick up your tickets, but you must also
include a copy of you credit card front and back and a copy
of your license with a matching signature. The customer
picking up the tickets will need to have ID matching the
name on the authorization.
- Can I add on to my reservation at the window?
- No, if we are sold out. Yes, if we are not sold out.
- Can I reserve a half-day?
- No. We do not sell half-day in advance. We cannot guarantee
how many we will have or when they will go on sale.
- Can I switch my all day ticket to a half-day?
- No. If we are not sold out and you arrive when half day
is on sale we will issue the difference in a voucher. If
you arrive at half-day and we are sold-out we will make
no adjustments.
- Why do I need to reserve?
- We limit our ticket sales in order to insure that every
customer will have a quality experience with limited lift
lines.
- Can I reserve rentals?
- Yes, with Snow Sports Lesson Package.
- Are Season Passes refundable or transferable?
- No. Season Passes are non-refundable. They are also non-
transferable. If you allow another person to use your pass
it is cause for immediate revocation.
- How do I pick up my Season Pass?
- During the summer you can pick up your pass, have your photo taken and complete your paperwork on weekends at Snow Summit. Office hours are Saturday 9:00 a.m. to 3:00 p.m. and Sunday 9:00 a.m. to 1:00 p.m.
- What if I can not pick up my Season Pass during
the summer?
- If you are unable to pick up your Season Pass during the
summer then you can do so on your first visit to Snow Summit
or Bear Mountain during the winter season.
- If I am a previous Season Pass holder am I required
to have a new photo?
- Yes, we have a completely new database so new photos are
required for all Season Pass holders.
- Is my Season Pass good during the summer?
- All Dual Mountain Season Passes are good for Scenic Sky Chair and Mountain Biking during the preceding Summer Season. Bear Mountain Only and Night Season Passes are not.
- If I am a Dual Mountain Season Pass Holder and
my pass type is Midweek or Midweek Plus can I use it on
weekends during the summer?
- Yes.
- Can I download and sign the Release of Liability
required by all Season Pass holders off the Internet to
save time when picking up my pass?
- Yes, please go to release of liability.
- What are the Holiday blackout dates for the 2009-2010 Season Pass holders?
- Nov. 26-28, 2009; Dec. 25, 2009 - Jan. 2, 2010; Jan. 16-17, 2010 and Feb. 13-14, 2010.
- Are the Dual Mountain Midweek and Midweek Plus
good at night on weekends and holidays?
- Yes, they can be used whenever we have night skiing available
3:00 pm to 9:30 pm.
- Are Bear Mountain Only Passes good for nights
at Snow Summit as well?
- Yes, they can also be used whenever night skiing is available,
however during the holiday periods they are not good at
Snow Summit until 5:00 pm.
- If I am an adult with a younger sibling can I
qualify as the parent with the Family Plan?
- No, only the actual parent, stepparent or legal guardian can qualify as the paying adult in the Family Plan.
- If I have a child 6 yrs and under and I purchase
a pass can my 6 and under child still ski free?
- Yes, you can either bring your Season Pass to the window
each time to receive your Free Child's ticket or you can
pay a $20.00 processing fee and receive a Season Pass the
same type as yours for your child.
- If I lose my Season Pass is there a replacement
fee?
- Yes, if you lose your Season Pass you will pay a $50.00
replacement fee.
- If I forget my Season Pass can I receive a free
lift ticket for the day?
- No, you will have to purchase a full priced lift ticket
(we apologize to our honest forgetful friends, this policy
is necessary in order to prevent fraud). We suggest keeping
your Season Pass somewhere safe with your equipment (such
as your ski or snowboard boots).
- If I am a Season Pass Holder can I receive a discount
on lift tickets for my friends?
- No.
- If I have an Anytime Non-Holiday, Midweek or Midweek
Plus Season Pass can I receive a discount on a lift ticket
for myself on Weekends and Holidays?
- No.
- What is a Gift Card?
- A pre-paid debit card good for any service or product we provide at Big Bear Mountain Resorts. Lift tickets, rentals, lessons, food & beverages (excluding alcohol) or in the sport shop.
- How can I purchase a Gift Card?
- You can order on line, by phone or on area at any open ticket window.
- Will it be mailed?
- Yes, we send them certified mail (unless you make the purchase on area).
- Is there a mailing fee?
- Yes, we charge a $5.00 mailing fee.
- When can I expect delivery?
- It takes 5-10 days. Once the order is completed, we fill it the next day and send it off in the mail. After that, it depends on the US Mail.
- If I buy a Gift Card for someone can they pick it up at the Resort?
- No, we do not hold Gift Cards.
- Does it expire?
- No.
- Can I get cash back?
- No.
- Can I check my balance?
- Yes, at any open ticket window or by calling 909-866-5766 ext 241.
- Can I order them at a shop or mall?
- No, Gift Cards can only be purchased from Big Bear Mountain Resorts.
- Can I use Federal Express to send my Gift Card?
- Yes, you would need to call us at 909-866-5766 ext 241 and give us a Fed Ex account number or credit card number to give to Fed Ex.
- Will I need to have a reservation if I have a Gift Card?
- Yes, even if you have a Gift Card this does not assure you a ticket if we are sold out.
- Can I use my Gift Card to reserve tickets?
- Yes, call (909) 866-5841.
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