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Please note the following:

  • Lift tickets are interchangeable between Snow Summit and Bear Mountain everyday.
  • Lift Tickets purchased online cannot be combined with Season Passes and Gift Cards in the same transaction. Please use a separate online transaction for lift tickets.

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Season Pass FAQs (Frequently Asked Questions)

Are Season Passes refundable or transferable?
No. Season Passes are non-refundable and non-transferable. Allowing another person to use your pass is cause for immediate revocation.
How do I pick up my Season Pass?
If you are a returning Season Pass Holder you just pay and go! No need to stop by the office unless you would prefer a new photo. Your 2014-2015 Pass is all you will need. Passes are renewable if you purchase the same pass type. The exception is the Midweek Plus passes since that pass is no longer available.

For your convenience, Dual Mountain and Bear Mountain Only Passes may be picked up during the summer at Snow Summit. Season Pass Office hours during the summer are based upon Sky Chair operations. Please call: 909-866-5766.

During the winter season, Dual Mountain season pass holders may pick up passes and have photos taken in the Season Pass Office at Snow Summit. Bear Mountain Only season pass holders may pick up passes and have photos taken at the Season Pass counter located downstairs in the Ticket Sales building at Bear Mountain. Winter office hours are daily when in full operation.
What if I cannot pick up my Season Pass before the winter season?
You can come to the Snow Summit or Bear Mountain Season Pass Office on your first visit of the winter season.
Are there ways to buy passes other than online?
Yes, you can purchase your pass on-site. Please download and complete the Season Pass Order Form. (2.6mb in PDF format.) and bring it to the season pass office during office hours.
If I am a previous Season Pass holder am I required to have a new photo?
No, but we do advise new photos every 2 years for children and every 3 years for adults.
Is my Season Pass good during the summer?
2014/2015 Dual Mountain season passes are valid for scenic rides only on the Snow Summit Scenic Sky Chair this summer. (Mountain bike tickets and passes may be purchased for 50% off.)
Can I complete the EZWaiver required by all Season Pass holders on the Internet to save time when picking up my pass?
Yes, just click on this link to fill out your EZ waiver and Season Pass Agreement information. This info will then be on file when you pay for you pass.
What are the Holiday blackout dates for the 2014-2015 Season Pass holders?
Nov. 27-28, 2014; Dec. 25 - Jan. 2, 2015.
Can I use my Dual Mountain Midweek season pass for night session on weekends and holidays?
Yes, ALL pass holders are invited to join us for night session whenever night session is available.
Are Bear Mountain Only Passes also good for night sessions at Snow Summit?
Yes, ALL pass holders are invited to join us for night session whenever night session is available.
If I have a child 6 yrs and under and I purchase a pass can my 6 and under child still ski free?
Yes, just bring your Season Pass to the ticket window each time to receive your Free Child's ticket. Alternately, you can pay a $20.00 processing fee and receive the same type Season Pass as yours for your child.
If I lose my Season Pass is there a replacement fee?
Yes, if you lose your Season Pass you will pay a $50.00 replacement fee.
If I forget my Season Pass can I receive a free lift ticket for the day?
No, you will have to purchase a full-priced lift ticket (we apologize to our honest, forgetful friends; this policy is necessary in order to prevent fraud). We suggest keeping your Season Pass somewhere safe with your equipment (such as in your ski or snowboard boots).
If I have a Midweek Season Pass can I receive a discount on a lift ticket for myself on weekends and holidays?
Yes. Midweek Pass holders get 50% off on weekends and holidays.
Can I still get a free "Birthday Ticket" even if I have a Season Pass?
No. Season Pass holders are not eligible to receive a free "Birthday Ticket" when pass is valid.

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Gift Cards FAQs (Frequently Asked Questions)

What is a Gift Card?
A pre-paid debit card good for any service or product we provide at Big Bear Mountain Resorts. Lift tickets, rentals, lessons, food & beverages (excluding alcohol), golf, Summer, or in the sport shop.
How can I purchase a Gift Card?
You can order online, by phone or at any open ticket window.
Will it be mailed?
Yes, we send Gift Cards by certified mail unless you make the purchase on site.
Is there a mailing fee?
Yes, we charge a $5.00 mailing fee.
When can I expect delivery?
It takes 5-10 days. Once the order is completed, we fill it the next day and send it off in the mail. After that, it depends on the US Mail.
If I buy a Gift Card for someone can they pick it up at the Resort?
No, we do not hold Gift Cards.
Does my gift card expire?
No.
Can I get cash back?
No.
How can I check my balance?
You may check your balance at any open ticket window or by calling 909-866-5766 ext 241.
Can I order them at a store or mall?
No, Gift Cards can only be purchased from Big Bear Mountain Resorts.
Can I use Federal Express to send my Gift Card?
Yes, you would need to call us at 909-866-5766 ext 241 and give us a Fed Ex account number or pay a $15.00 Fed Ex charge (Continental U.S. only).
Will I need to have a reservation if I have a Gift Card?
Yes, even if you have a Gift Card this does not assure you a ticket if we are sold out.
Can I use my Gift Card to reserve tickets?
Yes, by calling (909) 866-5841.

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Reservation FAQs (Frequently Asked Questions)

Why are reservations recommended?
We limit our ticket sales in order to ensure that every customer will have a quality experience with limited lift lines.
Can I make a reservation and pay cash at the window?
No. Your credit card will be charged at the time of the reservation.
Will I be able to cancel my reservation?
Yes. You have up until the day before to cancel your reservation.
If I don't cancel and I am unable to use my tickets can I use them another time?
Yes. The tickets will remain in our system and you can use them another time. However if you plan to use them on a weekend or during a holiday period you need to call and reschedule (909) 866-5841.
How long does my reservation stay in the system?
We recommend using your tickets by the end of the following season.
What will I need to pick up my reservation?
You will need your credit card and driver's license or valid I.D.
Can I make a reservation and have someone else use them?
Yes however we request that you fill out this downloadable Reservation Authorization Form† authorizing someone else to pick up your tickets.
†The guest picking up the tickets will need bring the completed form and have an ID matching the name on the authorization.
Can I add on to my reservation at the window?
Yes, but only if we are not sold out.
Can I reserve a half-day or night session?
No. We do not sell half-day or night session tickets in advance since we cannot guarantee how many we will have or what time they will go on sale.
Can I reserve rentals?
Yes but only with a Lesson Package.

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Big Bear Mountain Resorts:   880 Summit Blvd / P.O. Box 77, Big Bear Lake, CA 92315
General Info: 909.866.5766   Reservations: 909.866.5841   Snow Report: 800-BEARMTN
Email: info@bigbearmountainresorts.com   Websites: www.snowsummit.com, www.bearmountain.com
Copyright ©2014 Big Bear Mountain Resorts. All rights reserved.   Privacy Policy   Site by Gobo.
Thu Apr 24 2014 5:41pm PST rev.041514.1604.